MLV Mobility, located in Worksop, is committed to providing accessible services to everyone, regardless of their abilities. We are continuously working to improve the accessibility of our store at 24-26 Ryton Street, Worksop, Notts, S80 2AU, our website www.mlvmobility.com, and our services to ensure that they are inclusive and user-friendly for all.

Our Commitment to Accessibility

We strive to adhere to the Web Content Accessibility Guidelines (WCAG) 2.1 at the AA level for our website. These guidelines outline how to make web content more accessible for people with disabilities. Our commitment to accessibility extends to:

• Our Website: We aim to design and develop our digital platform at www.mlvmobility.com to be perceivable, operable, understandable, and robust.

• Our Worksop Store: We are dedicated to making our physical store in Worksop as accessible as possible for all customers.

• Our Services: We are committed to providing services that are accessible to individuals with a wide range of needs.

Accessibility Features of Our Website

We have implemented the following features to enhance the accessibility of our website www.mlvmobility.com:

• Alternative Text for Images: All non-text content, such as images and icons, has alternative text descriptions to convey their meaning to screen reader users.

• Keyboard Navigation: Our website can be navigated using a keyboard alone, without requiring a mouse.

• Clear and Consistent Structure: We use headings, lists, and other structural elements to organize content logically, making it easier to understand and navigate.

• Sufficient Color Contrast: We ensure that there is sufficient contrast between text and background colors to make it easier for users with low vision or color blindness to read.   

• Resizable Text: Users can adjust the text size in their browsers without losing content or functionality.

• Form Labels and Instructions: Form fields have clear labels and instructions to help users understand the required information.

• Video Captions and Transcripts: Where applicable, videos are provided with captions and transcripts for users who are deaf or hard of hearing.

• Compatibility with Assistive Technologies: Our website is designed to be compatible with commonly used assistive technologies, such as screen readers and speech recognition software.   

Accessibility of Our Worksop Store

We are committed to making our store at 24-26 Ryton Street, Worksop accessible. Features include:

• Step-Free Access: We have a level entrance at the front of the store.

• Wide Aisles: We have designed our store layout with wide aisles to accommodate wheelchair users and individuals with mobility aids.

• Accessible Assistance: Our staff are trained to provide assistance to customers with disabilities. Please do not hesitate to ask for help.

• Accessible parking nearby: There are disabled parking spaces along Ryton Street, please pay attention to the parking signs as some of these require a Special Access Permit (SAP) as well as a blue badge.

• Product Information: We aim to provide clear information about our products, and our staff are available to offer detailed explanations and demonstrations.

Accessibility of Our Services

MLV Mobility is committed to providing accessible services. Our efforts include:

• Product Information: We aim to provide clear and comprehensive information about the accessibility features of our mobility equipment and living aids.

• Personal Consultations: Our team in Worksop is available to discuss individual needs and recommend suitable equipment. We can also provide consultations via phone or email.

• Delivery and Installation: We aim to make our delivery and installation services as accessible as possible. Please inform us of any specific access requirements when placing your order.

• Assistance Animals: We welcome assistance animals in our Worksop store.

Limitations and Ongoing Efforts

While we strive to make our website, store, and services as accessible as possible, there may be some limitations. We are continuously working to identify and address any accessibility barriers. Our ongoing efforts include:

• Regular Accessibility Audits: We conduct regular audits of our website to identify areas for improvement. We also regularly review the accessibility of our store.

• User Feedback: We value feedback from our users and use it to inform our accessibility efforts.

• Staff Training: We provide ongoing training to our staff in our Worksop store on accessibility best practices and how to assist customers with disabilities.

• Technology Updates: We stay informed about the latest accessibility standards and technologies to ensure our website remains up-to-date.

• Store Improvements: We will continue to assess and make improvements to the accessibility of our Worksop store.

How to Provide Feedback

We are always looking for ways to improve the accessibility of our website, store, and services. If you encounter any accessibility barriers while visiting our store in Worksop, using our website www.mlvmobility.com, or interacting with our services, please let us know.

You can contact us by:

Email: admin@mlvmobility.com

Phone: 01909 476500

In Person: At our store located at 24-26 Ryton Street, Worksop, Notts, S80 2AU.

We will do our best to respond to your feedback and address any issues as quickly as possible.

Conformance Status

This website www.mlvmobility.com is partially conformant with WCAG 2.1 level AA.

Preparation of this Accessibility Statement

This statement was prepared on April 23, 2025, with consideration for our website and our physical store in Worksop.

We are dedicated to making MLV Mobility accessible to all our customers in Worksop and online. Thank you for your patience and understanding as we continue to improve our services.