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Our Store Policies

Things You Need to Know

We founded MLV Mobility with one goal in mind: giving our customers a fair, rewarding and enjoyable shopping experience. We conduct business according to the same values, knowing that better service equals loyal customers. Our store policies are detailed below, please have a look and contact us if you want to learn more!

Our Shipping Policy

How We Do It

All of our scooters, powerchairs and powered furniture, include a fully engineered delivery service within a 60 mile radius of Retford, Nottinghamshire. If you are outside this 60 mile radius, please contact admin@mlvmobility.com before purchasing any of these products.

 

This gives you peace of mind that your products are ready to go and they will be properly adjusted to your needs. The person delivering the scooter will give you tuition on how the machine works and will ensure that you’re suitably confident with its use.

 

When placing an order, you will be advised on a delivery time. We aim to deliver within 5 working days, but sometimes, with specifically ordered items, this may be extended.

Returns and Refunds

How It Works

No problem! Whilst we hope that you’re satisfied with your product, we understand that you might change your mind. If this is the case, call us on 01777 948008 or email us at admin@mlvmobility.com within 14 days of purchase.

Large Items - We shall issue a full refund, minus a collection fee if the product is in the same condition as it was delivered. The collection fee can be up to £120 dependant on the location. If the product is damaged, then we reserve the right to hold funds to return the product to its original condition.

Small Items - As long as the item is returned with the original packaging, then a full refund will be issued. The customer is responsible for posting the items back to MLV Mobility.

Warranty at MLV Mobility

Our Policy

Good news! All our products come with some level of protection.

 

Our pre-owned machines / products come with 3 months guarantee, and all our new machines / products come with a full manufacturer’s warranty (typically 1 year).

Privacy Policy

Trust Us with Your Information

As a company that wants to maintain your trust, we do not abuse the information you choose to share with us knowingly. If you'd like to know how we use your data, please click the link below.

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